We want you to shop with confidence! If you are not completely satisfied with your purchase, we offer a 1-year money-back guarantee. Please read the details below.

Eligibility for Returns

1. Returns or replacements are accepted within 1 year from the date of purchase.
2. Products must be in their original condition, unused, and in the original packaging.
3. Items that have been damaged due to misuse, accidents, or unauthorized modifications may not be eligible for a refund or replacement.

How to Request a Return or Replacement

1. Contact our customer support team at service@marbero.com with your order number and details about the issue.
2. Our service team will guide you through the return process and provide a return authorization if applicable.
3. Once your return is approved, you can ship the item back to us using the provided instructions.

Refunds

1. Refund will be processed within 14 business days once we receive your returned item and verify its condition.
2. Refunds are issued to the original payment method.
3. Please allow 5–14 business days for the refund to appear in your account, depending on your bank or payment provider. Please contact us if the refund is not received within 14 business days.

Order Cancellation

1. You may cancel your order within 24 hours of placing it, before it has been processed and shipped by Amazon.
2. To cancel an order, contact our customer support team at service@marbero.com with your order number as soon as possible.
3. Once the order has been shipped, it cannot be canceled, but you can still request a return or replacement under our 1-year policy.

Replacements

1. If your item is eligible for replacement, we will ship a new product at no extra cost to you.
2. Replacement items are typically shipped within 1–2 business days after your return is approved.
3. Shipping for the replacement is also free.

Damaged or Defective Items

1. If your item arrives damaged or defective, please contact us immediately.
2. We will provide a free replacement or full refund, including shipping costs.

Contact Us:
email: service@marbero.com

If you have any questions about returns or refunds, please contact our customer support team at email: service@marbero.com. We are here to help and will respond within 24 hours on business days.